Refund policy

Shopivo provides a 30-day satisfaction guarantee that allows for a full refund if you are not completely satisfied with your purchase.

Below is the detailed refund and return information:

General Return Policy

• Guarantee Period: You have 30 days from the date of purchase to request a refund.

• Condition of Items: To be eligible for a return, the product must be in its original packaging.

• Exemptions: Gift cards and downloadable software products are generally non-returnable.

• Proof of Purchase: A receipt or proof of purchase is required to complete any return.

The Refund Process

• Inspection: Once your return is received and inspected, Shopivo will email you to notify you of the approval or rejection of your refund.

• Payment Method: If approved, your refund will be automatically applied to your original method of payment.

• Processing Time: It may take some time for your bank or credit card company to officially post the refund after it has been processed.

Shipping for Returns

• Responsibility: You are responsible for paying your own shipping costs for returning an item.

• Non-Refundable Costs: Initial shipping costs are non-refundable and will be deducted from your total refund.

• Recommendations: For items valued over $75, it is recommended to use a trackable shipping service or purchase shipping insurance, as receipt of the returned item is not guaranteed.

Cancellations and Exchanges

• Cancellations: You can cancel an order within 24 hours of placement by emailing Shopivoshop@gmail.com with your Order ID.

• Exchanges: Replacements are only offered for items that are defective or damaged.

For any further assistance or to initiate a return, you can reach out to their support team at Shopivoshop@gmail.com.